Psychology AI Ltd ("Psychology AI," "we," "our," or "us") respects your privacy and is committed to protecting your personal and sensitive information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services, including Psychology AI and LoLa Chat.
Our services provide AI-assisted psychological insights and coaching and are not medical or clinical services. We do not offer diagnosis, treatment, or crisis support.
2. Personal Data We Collect
We may collect the following:
Inputs: Any text, content, or information you provide.
Outputs: AI-generated responses to your inputs.
Account Data: Name, email, username, password.
Device & Usage Data: IP address, device type, browser info, and interactions with our website or app.
Cookies & Tracking: Analytics and functionality cookies (see Section 11).
Special Category Data: Because our service involves psychological insights, some inputs may be sensitive personal data under GDPR (mental health, emotional states, etc.).
3. Legal Basis for Processing
Explicit Consent: Required for processing sensitive psychological data.
Performance of a Contract: Necessary to provide our AI services.
Legitimate Interests: Analytics, personalization, and security, only if they do not override your privacy rights.
Legal Obligations: When required by law.
We only process sensitive data when explicit consent is obtained.
4. How We Use Your Data
We use your data to:
Provide and personalize AI services.
Maintain and manage your account.
Improve service functionality and user experience.
Conduct analytics and AI model training (only with explicit consent).
Communicate marketing or service updates (only with consent).
Ensure security and prevent fraud.
5. How We Share Your Data
We do not sell your data. We may share data with:
Service providers: Hosting, analytics, AI model training (with consent), and customer support.
Legal authorities: If required by law or to protect our rights.
All third parties must comply with GDPR and protect your personal data.
6. International Transfers
If data is transferred outside the UK or EEA, we use standard contractual clauses (SCCs) and ensure GDPR-compliant data protections.
7. Data Retention
Account Data: Retained while your account is active.
Conversations: Stored for functionality and personalization. Deleted upon request.
AI Training: Data used for training is anonymized and retained only with explicit consent.
You can request deletion of your data at any time.
8. Your Rights (GDPR & UK Data Protection Law)
You have the right to:
Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data ("right to be forgotten").
Restrict Processing: Limit how your data is used.
Data Portability: Receive your data in a machine-readable format.
Object: Object to certain types of processing.
Withdraw Consent: At any time for data processed via consent.
LoLa Chat is designed for users aged 13–18. We do not knowingly collect data from children under 13 without parental consent. If we learn such data was collected, it will be deleted immediately.
Parental consent may be requested where required by law.
10. Security Measures
We protect your data with:
Encryption in transit (TLS) and at rest.
Secure access controls and authentication.
Regular security audits and testing.
While we take security seriously, no system is 100% secure. We will notify you in the event of a data breach as required by law.
11. Cookies & Tracking
We use cookies for:
Essential Cookies: Required for site functionality (e.g., login sessions).
Analytics Cookies: To measure traffic and improve user experience (only with consent).
Marketing Cookies: To personalize ads or outreach (only with consent).
You can manage cookies through your browser settings or our cookie consent tool.
12. Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Your continued use of the service constitutes acceptance of the updated policy.